Refund policy

Overview
Receipt or proof of purchase must accompany all returns/exchanges.

SALE items are considered FINAL this includes: all Closeout products, promotional purchases, and custom/special orders. These items are not eligible for return or exchange.

Tanner Trading Gift Cards and items bought using an Tanner Trading Gift Card are not eligible for a refund.

All in store and phone orders are eligible for exchange or store credit ONLY within 30 days of purchase date. NO REFUNDS will be issued. 

All online purchases must be returned to our Farmington, New Mexico store within 15 days of purchase for a refund or exchange.

All items must be in NEW condition (never worn/used) undamaged, original tags and packaging still intact.

Defective items should be returned within 7 business days of the purchase date. Please inspect your item for any defects immediately. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.

    In-Store Purchase/Phone Orders

    All in store and phone orders are eligible for exchange or store credit ONLY within 30 days of purchase date. NO REFUNDS will be issued. 

    -Receipt or proof of purchase must accompany all exchanges.
    -All items must be in NEW condition (never worn/used) undamaged, original tags and packaging still intact.
    -All items must be returned to original purchase location.

      We do not provide prepaid shipping labels for exchanges, you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:

      Tanner Trading 
      Attn: Exchanges
      550 Main St
      Park City, UT 84060

      OR

      5th Generation Trading Co.
      Attn: Exchanges
      232 W. Broadway
      Farmington, NM 87401

      Online Orders

      For Exchange:

      Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.

      Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.

      We do not provide prepaid shipping labels for exchanges, you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:

      Tanner Trading 
      Attn: Returns/Exchanges
      232 W. Broadway
      Farmington, NM 87401


      **INTERNATIONAL ORDER EXCEPTION**

      We are unable to provide exchanges for international orders at this time. You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 


      For Refund:
      Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form Here.)


      We will issue a full refund upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement. *Shipping fees will not be refunded.


      We do not provide prepaid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


      Tanner Trading 
      Attn: Returns/Exchanges
      232 W. Broadway
      Farmington, NM 87401


      *Merchandise must be in NEW condition to be eligible for returns or exchanges.


      *Please keep in mind that all merchandise warranties are covered by the manufacturer, not Tanner Trading


      Return Shipping:

      We do not provide prepaid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


      Tanner Trading 
      Attn: Returns/Exchanges
      232 W. Broadway
      Farmington, NM 87401


      Gift Purchases 

      Gift receipts can be provided upon request.


      To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN the last day of January.